examples of Human Experience Mind Maps (content labels removed)
At PPM we enable deep dives into user and customer experience.
We collect experience narratives, code the content, and analyse the resulting rich data in multiple dimensions.
The results can be visualised interactively.
Experience Landscapes ©
- how does engagement with you feel for different kinds of people across the whole landscape of your business?
- which of the potential changes you could make will impact the greatest variety of people?
Social Value Bank
- monetise your impact
- reaching deep into your target populations
- now you can look for patterns between qualitative and quantitative data, for example whether, and how, different levels of deprivation impact the experience of your customers
This Experience Landscape © shows how clusters of experience themes relate to levels of deprivation in national datasets.
This Heat Map shows the most important experience themes, and where they are concentrated.
This Experience Landscape © shows how themes are related to a "deprivation gradient".
This Experience Landscape © shows how overarching themes are grouped for individuals.